NorthSupport
Write to support@northalliance.kz
We answer within two business days. Please include your iOS version, device model, the App version (Settings → About) and, if possible, steps to reproduce the problem. Do not attach documents with sensitive data unless they are needed.
Frequently asked questions
Where are my documents stored?
Only on your device, in the App's storage. They are also visible in the Files app under "On My iPhone / SmartScan PDF". Deleting the App deletes them, so export important files first.
How do I cancel or restore SmartScan Pro?
Cancel in iOS Settings → Apple ID → Subscriptions. To restore a purchase on a new device, open Settings in the App and tap "Restore purchases"; the entitlement is tied to your Apple ID.
Why do I see an ad before export?
The free version shows one rewarded video before exporting a document. SmartScan Pro removes ads entirely. If an ad fails to load, the export still proceeds.
Text recognition does not find my language
OCR runs on the device with Apple's Vision framework; supported languages depend on your iOS version. Add languages in the App's Settings → OCR languages.
How do I request deletion of my data?
The App stores nothing about you on our servers. Deleting the App removes all local data. For advertising data processed by Yandex, see section 7 of the Privacy Policy.